FAQ

Frequently Asked Questions

Our professional customer service team is always happy to help you. Please fill the form and we will get back to you as soon as possible

How do I make changes to an order I've already placed?

Due to our quick processing times, we cannot guarantee changes to orders once they have been confirmed. If you need to make a change, please contact our customer service team immediately, and we will do our best to accommodate your request.
How can I track my order?

Once your order has shipped, you will receive an email with tracking information. You can use this information to track your order through the carrier's website.
How can I contact customer service?

You can reach our customer service team by email at [goldengalsshop@gmail.com], or through our website's contact form. We are here to help!
Is my personal information secure when shopping on your site?

Yes, protecting your personal information is our top priority. We use industry-standard security measures to protect your information from unauthorized access.
Are all sales final?

Yes, all sales are final. We do not accept returns or exchanges. Please review your order carefully before finalizing your purchase.
What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service immediately at [goldengalsshop@gmail.com]. We will assist you in resolving the issue as quickly as possible.
What types of products do you sell?

We specialize in anime and Marvel-themed merchandise, including clothing, toy collectibles like Funko Pops, backpacks, wallets, and more.
What payment methods do you accept?

We accept various forms of payment including credit cards (Visa, MasterCard, American Express), PayPal, and other digital wallets. All transactions are secure and encrypted.
How often do you restock items?

Restock times vary by product. We recommend subscribing to our newsletter for updates on restocks, new releases, and special promotions.
Do you ship internationally?

Currently, we ship only within United States. Please check back in the future, as we plan to expand our shipping destinations.